Shipping policy
Thank you for shopping with BREKIX. This page explains how we process,
ship, and deliver your order, and what you can expect at each stage.
1. Where We Ship
We ship within the United States, to all 50 states. We do not currently
ship internationally. We also cannot deliver to APO/FPO addresses, or to
P.O. Boxes where our carriers restrict delivery.
Orders to Alaska, Hawaii, and U.S. territories are accepted, though these
routes usually take longer than the estimates below.
2. Handling Time
Orders are processed and prepared for shipment by our U.S. fulfillment
partner within 1 to 2 business days, Monday through Friday.
Orders placed after 5:00 PM Central Time, or on a weekend or U.S. public
holiday, begin processing on the next business day.
3. Shipping Cost and Delivery Time
Shipping Cost: Free on every order, to any U.S. address. There is no
minimum order value.
Transit Time: Once your order is dispatched, it typically arrives within
5 to 6 business days.
Total Delivery Time: Expect your package within 6 to 8 business days from
the time you place your order.
These are business days, so weekends and public holidays are not counted.
Delivery windows can shift during severe weather, carrier backlogs, or
peak shopping periods such as late November and December. If we see a
significant delay on your order, we will email you rather than leave you
guessing.
4. No Hidden Charges
The price you see at checkout is the final amount you pay. No handling
fees, no surcharges, no surprise costs after purchase. Any applicable
taxes are calculated and shown clearly before you complete your order.
5. Order Tracking
Once your order ships, you will receive a confirmation email with your
tracking number and the carrier handling the delivery. Please allow 24 to
48 hours after dispatch for tracking to become active. Until the carrier
scans the package into their network, the tracking page may show no
movement. This is normal.
6. Multiple Shipments
If you order several items, they may ship separately and arrive on
different days, each with its own tracking number. You are never charged
extra for this.
7. Shipping Address Accuracy
Please double-check your shipping address at checkout. We cannot take
responsibility for orders delivered to an address that was entered
incorrectly.
If you spot a mistake, email support@brekix.com as soon as you can. We can
usually correct it before your order enters processing, but once a package
is with the carrier, the address is locked.
8. Damaged or Lost Items
If your order arrives damaged, or goes missing in transit, email
support@brekix.com with your order number, tracking number, and photos of
the damage if applicable.
We will prioritize your case and send a replacement or issue a full refund.
You will not be asked to return a damaged item at your own expense.
For packages marked delivered but not found, please check with neighbors
and your building's front desk first, then contact us. We will open an
investigation with the carrier on your behalf.
9. Order Changes and Cancellation
Need to change or cancel an order? Email us within 12 hours of placing it.
Once an order enters processing or ships, we may not be able to stop it. In
that case, our 30-day return policy applies.
Contact Information
Email: support@brekix.com
Phone: +1 (214) 279-2803
Hours: Monday – Friday, 9:00 AM – 5:00 PM Central Time
Address: 1910 Pacific Ave, Suite 2000, Dallas, TX 75201, United States