Cancellation Policy

We keep payments simple and secure. This page covers what we accept, how 
your payment is processed, and how your information is protected.

1. Accepted Payment Methods

We accept:

- Visa
- Mastercard
- American Express
- Discover
- Diners Club
- PayPal

Available options can vary slightly depending on your location, device, or 
browser. Everything available to you is shown at checkout before you 
confirm your order.

2. Currency

All prices on brekix.com are listed in United States Dollars (USD), and 
that's the currency you'll be charged in.

If your card was issued outside the United States, your bank may add a 
currency conversion or foreign transaction fee. Those charges come from 
your bank, not from us, and we have no control over them.

3. Payment Security

Transactions are processed through Shopify Payments and our payment 
providers over SSL-encrypted, PCI-DSS Level 1 certified connections.

BREKIX never sees or stores your full card number. That information goes 
directly to the payment processor and never touches our systems.

4. When You Are Charged

Payment is taken when you place your order. We only begin processing once 
payment has cleared.

Once it does, you'll get a confirmation email with your order number, a 
summary of what you bought, and your shipping details. If it hasn't 
arrived within an hour, check your spam folder before emailing us — that's 
where it usually is.

5. Failed or Declined Payments

If a payment won't go through, the usual causes are a typo in the card 
details, insufficient funds, or your bank flagging an unfamiliar merchant.

Try re-entering your details, use a different accepted method, or call the 
number on the back of your card. We can't see why a bank declined a 
transaction, so unfortunately we can't troubleshoot that side for you.

6. Taxes and Additional Charges

Applicable sales tax is calculated and shown at checkout where required by 
law.

The total at checkout is the final amount you pay. Shipping is free on all 
U.S. orders, and there are no handling fees, surcharges, or costs added 
after purchase.

7. Fraud Prevention

We monitor transactions for suspicious activity. Where something looks 
wrong, we may ask for additional verification, hold processing while we 
check, or cancel the order.

If we cancel an order for security reasons, any authorized payment is 
refunded in full to the original payment method.

8. Billing Information

Please make sure your billing details match what your bank has on file. 
Mismatched billing addresses are the single most common reason an 
otherwise valid card gets declined.

9. Payment Disputes

If you think you've been charged incorrectly, email us before filing a 
dispute or chargeback with your bank.

We'll look into it the same week and fix anything that's wrong. A 
chargeback takes weeks to resolve and locks the funds while it runs — 
contacting us directly is almost always faster for you.

Contact Us

Email: support@brekix.com
Phone: +1 (214) 279-2803
Hours: Monday – Friday, 9:00 AM – 5:00 PM Central Time

Business Address:
1910 Pacific Ave, Suite 2000
Dallas, TX 75201
United States