Refund policy

We want you to be happy with what you bought. If something isn't right, 
we'll sort it out. Here's how our returns work.

1. Return Window

We have a 30-day return policy, which means you have 30 calendar days 
from the day your order arrives to request a return.

To be eligible, the item needs to be in the same condition you received 
it — unused, in its original packaging, with all parts, accessories and 
manuals included. For lamps and anything electrical, that includes the 
power adapter, remote, and any cables that came in the box.

Items returned with parts missing may receive a partial refund.

2. How to Start a Return

Email support@brekix.com with your order number and a short note about 
why you're returning the item. We reply within 1 to 2 business days.

If your return is approved, we'll send you a prepaid shipping label along 
with instructions.

Returns go to:

BREKIX Returns
1910 Pacific Ave, Suite 2000
Dallas, TX 75201
United States

Please wait for approval before shipping anything back. Packages sent 
without an approved return can't be matched to your order, and we may not 
be able to refund them.

3. Return Shipping

Returns are free. We cover the shipping cost either way — whether the item 
was damaged, arrived incorrect, or simply wasn't what you expected.

You will never be charged a restocking fee.

For lower-value items, we may just refund you and ask you to keep the 
product rather than ship it back. We'll let you know if that applies when 
we approve your return.

4. Damages and Issues

Please check your order when it arrives. If anything is defective, damaged, 
or you've received the wrong item, email us within 7 days of delivery with 
photos of the item and the packaging.

In most of these cases we won't ask you to ship anything back at all — 
we'll send a replacement or refund you straight away.

5. Exceptions — What We Can't Accept

A few things fall outside our return policy:

- Items damaged by misuse, drops, or improper assembly
- Electrical items that have been opened, modified, or rewired
- Clearance and final-sale items
- Gift cards
- Returns requested after the 30-day window has closed

Not sure whether your item qualifies? Just ask before you send it back. 
We'd rather answer a question than turn away a package.

6. Exchanges

We don't process direct exchanges. The quickest route is to return the 
item you have and place a separate order for the one you want — that way 
you aren't waiting on the return to clear before the replacement ships.

7. Order Cancellations

To cancel an order, email support@brekix.com within 12 hours of placing it. 
After that, your order has usually entered processing and we can't pull it 
back. If it's already shipped, wait for delivery and start a return instead.

8. Refunds

We'll notify you once we've received and inspected your return, and let you 
know whether the refund was approved.

Approved refunds go back to your original payment method within 7 business 
days.

Your bank or card issuer may take a few extra days to post it. If you don't 
see it after 12 business days from our confirmation email, contact us and 
we'll trace it.

Contact Us

Email: support@brekix.com
Phone: +1 (214) 279-2803
Hours: Monday – Friday, 9:00 AM – 5:00 PM Central Time

Business Address:
1910 Pacific Ave, Suite 2000
Dallas, TX 75201
United States