Frequently Asked Questions (FAQ)
Below are the questions we get asked most. If you can't find what you
need, email us and we'll help.
Shipping & Delivery
1. Where do you ship?
We ship within the United States, to all 50 states. We don't currently
ship internationally, to APO/FPO military addresses, or to P.O. Boxes
where carrier restrictions apply.
2. How much does shipping cost?
Nothing. Shipping is free on every U.S. order, with no minimum order
value.
3. How long will my order take to arrive?
Orders are processed within 1 to 2 business days by our U.S. fulfillment
partner, then typically arrive 5 to 6 business days after dispatch.
Estimated total: 6 to 8 business days from the time you place your order.
Note that these are business days — weekends and public holidays aren't
counted.
4. How can I track my order?
Once your order ships you'll receive an email with your tracking number
and carrier. You can also track it at www.brekix.com/apps/track123.
5. My tracking number isn't working yet. Is something wrong?
Give it 24–48 hours after dispatch. Until the carrier scans the package
into their network, the tracking page won't show movement. If it still
hasn't updated after that, contact us and we'll look into it.
6. Why did my order arrive in separate packages?
If you ordered several items they may ship separately and arrive on
different days. Each package has its own tracking, and there's no extra
charge.
7. What if my order is delayed?
Delivery estimates aren't guarantees. Carrier backlogs, weather, public
holidays and peak season all affect them. If your order is running well
past the estimate, contact us and we'll chase it with the carrier.
8. What if my order arrives damaged or goes missing?
Email support@brekix.com with your order number, tracking number, and
photos if the item is damaged. We'll prioritize your case and send a
replacement or full refund. You'll never be asked to pay to return a
damaged item.
Orders & Cancellations
9. Can I cancel my order?
Yes — email us within 12 hours of placing it. If it hasn't entered
processing, we'll cancel and refund you in full within 7 business days.
Once dispatched, an order can't be cancelled, but you can return it
after delivery.
10. Can I change my order after placing it?
Email us within 12 hours to change your shipping address, product,
quantity, or color. We'll do our best, but changes can't be guaranteed
once fulfillment has started.
11. What if I entered the wrong shipping address?
Contact us straight away. We can usually correct it before your order
enters processing. Once it's with the carrier, the address is locked and
we can't redirect it.
12. Will I receive an order confirmation?
Yes — with your order number, a summary of what you bought, and your
shipping details. If it hasn't arrived within an hour, check your spam
folder first.
Returns & Refunds
13. What is your return policy?
You have 30 calendar days from delivery to request a return. Items need
to be unused, in their original packaging, with all parts and accessories
included. For lamps and electrical items, that includes the adapter,
remote and cables.
14. How do I start a return?
Email support@brekix.com with your order number and why you're returning
it. We reply within 1–2 business days with a prepaid label and
instructions. Please don't ship anything back before you get them.
15. Who pays for return shipping?
We do. Returns are free either way — whether the item was damaged,
arrived incorrect, or just wasn't what you expected. There's no restocking
fee either.
For damaged or incorrect items, report it within 7 days of delivery with
photos. In most of those cases we won't ask you to ship anything back at
all.
16. When will I receive my refund?
Approved refunds go to your original payment method within 7 business
days of us receiving and inspecting your return. Your bank may take a few
extra days to post it. If you don't see it after 12 business days, contact
us and we'll trace it.
17. Do you offer exchanges?
Not directly. The quickest route is to return what you have and place a
new order for the item you want — that way you're not waiting on the
return to clear.
18. What can't be returned?
Items damaged by misuse, drops or improper assembly; electrical items
that have been opened, modified or rewired; clearance and final-sale
items; and gift cards. Not sure about yours? Just ask before sending it
back.
Payment
19. What payment methods do you accept?
Visa, Mastercard, American Express, Discover, Diners Club and PayPal.
Available options may vary by device and browser — everything available
to you shows at checkout.
20. Is my payment information secure?
Yes. Transactions run through Shopify Payments and our payment providers
over SSL-encrypted, PCI-DSS Level 1 certified connections. BREKIX never
sees or stores your full card details.
21. What currency are prices shown in?
All prices are in United States Dollars (USD).
22. Are there any hidden fees?
No. The total at checkout is what you pay. Shipping is free, there are no
handling charges, and nothing is added after purchase. Applicable sales
tax is calculated and shown at checkout where required by law.
General
23. Do I need an account to place an order?
No, you can check out as a guest. An account just makes reordering and
viewing past orders easier.
24. Are your lamps and electrical items safe to use?
Yes. Our lighting products are built for standard U.S. household voltage
(110–120V) and ship with the correct adapter. Full materials and
specifications are listed on every product page.
As with any electrical product, follow the instructions supplied, don't
modify the wiring, and don't leave rechargeable items charging
unattended overnight.
25. Do your products come assembled?
Most arrive ready to use. Items that need assembly, like our stackable
storage boxes, include instructions in the box and take a few minutes to
put together — no tools required.
26. How can I contact you?
Email: support@brekix.com
Phone: +1 (214) 279-2803
Hours: Monday – Friday, 9:00 AM – 5:00 PM Central Time
We respond to all inquiries within 1–2 business days.
27. Where is BREKIX located?
BREKIX, 1910 Pacific Ave, Suite 2000, Dallas, TX 75201, United States.